Website Arizona Department of Public Safety
Police Communications Supervisor
$50,313.12 – $66,031.68 Annually
Phoenix or Tucson, AZ
Technical Services Division
10/18/2020 11:59 PM Arizona
This recruitment will be used to establish an 18-month eligibility list to fill current and future statewide vacancies over the life of the list.
Under general supervision, is responsible for supervising a shift of police communications personnel involved in a variety of activities within the Communications Center (e.g., receiving/dispatching of emergency/routine requests via 9-1-1/CAD for law enforcement services, etc.). Analyzes situations quickly and responds with appropriate action. Performs administrative and training functions. Performs other duties as required. This is a competitive classification.
Must successfully complete the examination process.
Training and Experience Supplemental Questionnaire (Top 15 to QAB.)
Qualifications Appraisal Board (QAB) – weight 100%
If you have a disability which may require an accommodation, please notify
human resources in writing prior to the test date.
Essential Functions (not intended to be all inclusive)
1. Supervises, monitors and directs the activities of 9-1-1 call-takers, dispatchers, trainers and training program/processes.
2. Prepares shift schedules, approves overtime, and coordinates time and attendance to meet the Centers staffing needs.
3. Reviews shift activities at the end of the shift with relieving Supervisor to ensure accurate exchange of information.
4. Evaluates employee performance and prepares performance appraisals.
5. Relieves and fills in for Police Communications Dispatchers as needed.
6. Conducts citizen and internal complaint investigations (e.g., accept, review, prepare recommendations, attend disciplinary review boards, present findings, attend Law Enforcement Merit System Council meetings, etc.).
7. Assists in preparation and administration of plans in conjunction with legislative action, administrative procedure and joint action groups to provide frameworks for accomplishments of missions.
8. Demonstrates continuous effort to improve operations, decrease turnaround times and streamline work processes. Works cooperatively and jointly to provide quality seamless customer service.
9. Prepares strategic plans for the Center’s goals and submits for the Center Manager’s approval.
10. Attends meetings with other end users and agencies. Conducts meetings as needed.
Knowledge, Skills, and Abilities Required
1. business English, spelling, grammar, and punctuation required to produce analytical and technical reports in appropriate format.
2. team concepts (e.g., team building leadership, participation, group problem solving, plan development, etc.) to supervise and motivate a diverse team in a fast-paced environment.
3. theories, principles, and practices required for program and project planning and development.
4. technical systems, geography, personnel, FCC rules and regulations, formats, forms and records, traffic and criminal codes (A.R.S.), radio teletype procedures and job resources, and emergency medical vocabulary.
5. theory and operating principles of radio consoles, telephone, radio, telegraph microwave and other communications equipment.
6. policies and procedures applicable to area of assignment, state and federal statutes, and laws and regulations related to the work unit.
7. crisis management techniques required to effectively manage emergency situations.
8. the principles and practices of supervision and personnel administration required to provide direction, assign tasks and evaluate performance.
9. training program development, needs assessment and analysis, monitoring and evaluation methods, and control systems required to establish and monitor training programs.
10. work group analysis techniques leading to solutions for effective organizational performance.
1. communicating clearly, concisely and effectively, both orally and in writing.
2. operating modern office equipment and required equipment (e.g., multi-channel radio consoles, CRT/teletype printers, 24-hour recording machines, telephone/switchboard, duplicating equipment, CAD, specialty telephone, radio devices, controllers, modems, fax machines, etc.).
3. the use of computer/keyboard devices to retrieve and/or enter information.
4. effective decision making/problem solving based on a limited amount of information in crisis or emergency situations.
5. recognizing and monitoring communications equipment problems, and notifying appropriate personnel for repair.
6. developing, leading and participating in teams and work groups to formulate a team approach to problem solving and plan development.
7. interviewing for the purposes of recommending staff selections.
1. type at 40 net words per minute.
2. operate computer-aided dispatch (CAD) equipment.
3. perform a broad range of supervisory responsibilities over others.
4. establish, develop, and maintain courteous and effective working relationships.
5. maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful conditions.
6. function as a Police Communications Dispatcher as needed.
7. read, comprehend, interpret and follow complex written and oral instructions, and communicate with all levels of contacts, both within and outside the Department to provide, clarify and gather information, and resolve issues.
8. accurately interpret and follow Department rules and guidelines, (e.g., General Orders, Director Management Regulations, Law Enforcement Merit System Council Rules, section policies/procedures).
9. multi-task, organize, prioritize and adapt to constantly changing situations and effectively take appropriate action.
10. identify problems and analyze alternatives to develop viable recommendations.
11. independently perform administrative assignments of a difficult nature with a high degree of accuracy, make decisions and take appropriate action to administer programs and supervise staff.
12. develop and revise policies and procedures applicable to assigned area.
13. evaluate programs and services, and develop resolutions to problems to ensure maximum utilization of resources and adherence to applicable federal, state and local laws, and policies and procedures.
14. develop short- and long-range plans and goals to develop programs and projects related to the Center operation.
15. plan, coordinate and organize meetings, conferences, seminars and events for groups.
16. conduct research, and gather information and statistics to complete reports and administrative assignments.
17. speak before groups to provide information regarding Department policies and/or programs.
18. establish, develop and maintain courteous and effective working relationships with the public and Department personnel.
Requires four (4) years of experience as a Police Communications Dispatcher with the Arizona Department of Public Safety;
OR four (4) years of dispatching experience in a Public Safety Communications Center, including two (2) years in a lead or supervisory capacity and two (2) years in a computer-aided dispatch environment for an organization of 75 or more total employees.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
24 hour/7 day emergency dispatcher center operation setting.
Work is performed in a confined area with limited mobility.
May be required to sit for extended periods of time with limited or no breaks.
ADDITIONAL REQUIREMENTS:Must obtain ACJIS Terminal Operator Certification within six months of hire and maintain certification throughout the course of this assignment with the Department.
Holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.
Limited travel is necessary.
Progression to the next pay level/step requires an overall performance rating of at least Standard in the last 12 months.
Must successfully complete the examination process.
FLSA Status: Non-Exempt
Arizona Department of Public Safety
2102 W. Encanto Blvd.
Phoenix, Arizona, 85009
To apply for this job please visit www.azdps.gov.