Website City of Kingman
$17.50 – $24.83 Hourly
$1,400.39 – $1,986.48 Biweekly
Actively supports and upholds the Kingman Fire Department’s mission and values. Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public
Work is performed independently under the direction of the Communications Center Supervisor and the supervision of the Communications Center Manager.
Provides instruction, training, direction and evaluation to new employees of this class as assigned.
MINIMUM QUALIFICATIONS/SPECIAL REQUIREMENTS:
Education and Experience:
Graduation from High School or equivalent including coursework in office and administration fields.
Experience performing work with multiple priorities and multi-tasking, in a fast paced working environment.
Experience working with the public, responding to inquiries and providing information.
Computer experience with use of Microsoft Windows.
Minimum typing speed of 40 wpm accurately.
OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work.
Must possess a valid Arizona Driver’s License or have the ability to obtain one prior to employment.
Must be able to accurately type 2552 KPH.
Must complete a dispatch orientation and sit-along session of at least two (2) hours in duration.
Must have a valid ACJIS Certification or obtain within six (6) months of hire date.
Must obtain and maintain certification in approved courses; Public Safety Telecommunicator, Cardiopulmonary Resuscitation (CPR), NIMS ICS-100, ICS-200, & ICS-700, and Emergency Medical Dispatch (EMD) within six (6) months of hire date.
Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it.
Provides excellent and proficient customer service to both internal and external customers.
Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries.
Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public.
Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service.
Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services.
Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee.
Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies.
Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed.
As assigned to Communications Training Officer (CTO), provides on-the-job training and direction to new employees. Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database.
Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or well-being of a citizen or public safety member who is in danger.
Maintains confidentiality of work-related information.
Maintains all required records and reports in a correct and timely manner.
Works in a safe manner and reports unsafe activity and conditions.
This position is subject to overtime and emergency recall during non-working hours due to staff shortage and/or operational needs.
Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment.
Maintains regular attendance and punctuality.
Attends and participates in meetings, trainings, and community events as a representative of the department as assigned.
May provide testimony in court.
Performs other duties as related or assigned.
Work is performed in a fast-paced, high-volume, 24-hour/7-day-per-week emergency communications center operation setting. May be required to sit or stand for extended periods of time. Rotating shifts that include nights, weekends, holidays, and overtime may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands
NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:
Understanding of Microsoft Windows workstation environment, including database entry and use of databases to retrieve information.
Knowledge and ability to interpret and apply city, state, and federal laws, and of department policies and procedures as they relate to dispatching public safety emergency services.
Knowledge of City and Mohave County geographical area, roads, and the locations of important landmarks.
Knowledge of Radio transmission terminology and codes. Handle multiple tasks simultaneously, under pressure, and in emergency situations.
Critical thinking to resolve problems and deal with a variety of variables.
Communicate clearly, concisely and effectively both orally and in writing.
Operate and/or ability to operate radio transmitting equipment, multiple phone lines, and specialized dispatch communications equipment, computer and related software in a fast and efficient manner; and at times under stress.
Ability to memorize, retain and accurately recall information. React quickly, calmly, and appropriate while obtaining information from hostile or emotional citizens, whilecommunicating tactfully and courteously, maintaining emotional control and speaking in a clear and well-modulated tone of voice.
Evaluate incoming phone calls within the first few seconds of conversation as to whether it is an emergency or non-emergency, and determine the priority.
Handle multiple tasks simultaneously, under pressure and in emergency situations.
Maintain confidentiality of information.
Accurately read and write the English language.
Perform a wide variety of duties and responsibilities with accuracy and speed under stress and the pressure of time-sensitive deadlines.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes.
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