Website Scottsdale Police Department
The Police Communications Dispatcher receives and dispatches calls from emergency (911) and non-emergency telephone lines from citizens or city staff requiring police response or information.
Education and Experience
High school diploma or General Educational Development (GED) equivalent.
Two years’ customer service or public contact experience.
Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:
Answers incoming lines from citizens on emergency 911, or administrative telephone lines.
Dispatches available units to handle crimes or issues. Operates radio and computer aided dispatch terminals to interact with and direct operation of field personnel. Monitors and maintains up to the moment computerized status screen of all police field personnel.
Takes complete and accurate information and quickly disseminates information, both in typewritten and verbal form; copies down long sequences of numbers or addresses; may be required to keep handwritten detailed logs of work at a quick pace.
Makes inquiries into computerized driver’s license and motor vehicle information files as requested, following prescribed procedures and policies.
Inputs vehicular data into ACIC and NCIC; queries ACIC and NCIC for wanted persons, vehicles and property.
Participates in the training of new dispatchers. Reviews and checks the trainee’s work to ensure conformance to established standards. Keeps detailed daily records of trainee’s progress.
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