President – Jerel Frazier
Jerel was born and raised in Sioux City, Iowa and moved to Arizona in 2003 where he didn’t have to shovel snow. He began his public safety career at the Scottsdale Police Department as a Police Communications Dispatcher in 2004. Jerel was promoted to Communications Supervisor in 2008. In 2018, he worked for the Maricopa County Sheriff’s Office as Deputy Commander of the Communications Division. Currently, he works for the State of Arizona as a 9-1-1 Project Coordinator in the Department of Administration.
While in Iowa, Jerel earned his LPN at Western Iowa Tech college. He holds a Bachelor of Science degree with an emphasis in Public Safety and Emergency Management from Grand Canyon University in Phoenix, Arizona. Also, he achieved a Register of Public Safety Leaders (RPL) certificate through APCO International and serves as a facilitator for RPL courses within APCO Institute. As a public servant, Jerel believes servant and transformational leadership is key to achieving goals in an occupation where our internal and external customers demand and deserve superior
Jerel is married and has two sons. His 22-year-old son serves in the United States Air Force and is stationed at Langley AFB in Virginia. His 18-year-old is attending Grand Canyon University and plays for GCU hockey. In his spare time, Jerel enjoys spending time with his husband, family, and friends.
He proudly serves as an officer of the Arizona APCO/NENA Executive Board and looks forward to serving his community for years to come.
1st Vice President – Kim Weber
Bio Coming Soon.
2nd Vice President – Shauna Henrie
I began dispatching in college, quite by accident, when I answered an ad for a part time police dispatcher for a small town near the University I attended. A couple of years later when I returned home to Washington I continued my career in a large, multi-jurisdictional agency where I was a police and fire/medical dispatcher as well as a trainer for quite some time. I came to Arizona with my 4 favorite children in 2009 and began working for Paradise Valley Police shortly thereafter. I was the Manager in Paradise Valley until June 2020 when I moved to my current position as Telecommunications Manager for the City of Goodyear. I hold the Registered Public Safety Leader certification through APCO International and have completed the NENA Center Manager Certification.
I hold a Bachelor’s Degree from Brigham Young University and a Masters in Library and Information Science from Syracuse. You may be able to guess that I love literature and all things bookish and I spend some of my off time at the Library helping others discover the treasures there. I also enjoy spending time with my children and together we’ve explored Australia in a Scooby-Do Mystery Machine and wandered London following the adventures of Harry Potter, the steps of Jack the Ripper, and the locations where “Last Christmas” was filmed. My favorite was Shakespeare’s Theater (go figure!) We explore the U.S. whenever we get a chance and my son likes to haul us to lakes to fish and into the woods to camp. Life is an adventure!
I am honored to be a part of the AZ APCO NENA Board and I look forward to working with all of you to further the purposes of APCO and NENA.
Immediate Past President – Karen Sutherland
I am the Communications Manager for the Scottsdale Police Department. I began my career in Law Enforcement in 1982 as a high school co-op student working in the Records Department at Farmington Department of Public Safety, a suburb of Detroit, Michigan. In 1984, I promoted to Dispatcher. I worked at three departments in Michigan between 1982 and 2006, promoting to shift supervisor and then back to Records as a Records Supervisor. In 2006, with the economy crashing in Michigan, my family made the decision to move to Arizona and I took a Records Manager position at Scottsdale Police Department. While in that position, I was the founder and first president for the Arizona Law Enforcement Records Managers Association, an organization dedicated to providing quality training to Records professionals across the state.
In 2012, I promoted to Communications Manager and love (almost) every minute of it! Arizona is different in many ways from Michigan, but dispatchers are dispatchers no matter what agency they work for. I love dispatching and sometimes miss spending time in the seat. Some of my oldest and dearest friends are my fellow dispatchers in Michigan and Arizona! Scottsdale has given me a taste of what an event season looks like, with a little golf outing we call the Waste Management Phoenix Open. Add to that the championship games with teams to be escorted, the Barrett Jackson Auction and a downtown area that rivals Bourbon Street, and I have done a lot of learning since I arrived in Scottsdale.
I earned a Bachelors Degree in Criminal Justice Administration and a Masters of Science in Organizational Leadership and Administration through Concordia University in Ann Arbor, Michigan. I completed the Registered Public Safety Leader certification program through APCO International and currently facilitate RPL classes via APCO Institute. I chair the APCO Standards Development Committee, PSAP Service Capability Rating Scale Working Group. This group examined what standards each PSAP should meet with regards to operations and technology, considering the newest NG9-1-1 platforms. The new standard should be complete and out for review within the next few months.
I’m thrilled to act as a part of your AZ APCO NENA Board. I take your trust seriously and will fulfill my role to the best of my ability. I hope to see many of you at our events and I’d love to hear from you any time with your ideas, concerns, or suggestions. Please feel free to reach out to me.
Secretary/Treasurer – Stephanie Heinzelman
I am the assistant communications manager for the Chandler Police Department and have worked in public safety for over 20 years. I have worked as a dispatcher for the City of Mesa and ASU Police Department (part-time). I started working for the Chandler Police Department in 2009. In 2012 I was promoted to supervisor and moved into the training supervisor position in 2016. I was promoted to assistant operations manger in 2018. I have a Bachelor’s degree in History and a Master’s degree in Public Administration. Serving on the AZ APCO/NENA Executive Board for the past two years has been a great experience and is something I would recommend.
APCO Executive Council Representative – Teresa Villescaz
Bio Coming Soon.
Member-at-Large; Administrative – Anje Reimer
As a Communications Supervisor at the City of Peoria, I am proud to work with 26 telecommunicators and 6 supervisors who are all dedicated professionals. At my PSAP, we stay busy answering 911 and non-emergency calls and then dispatch law enforcement, code compliance and animal control officers. In my 20+ years in this industry, I have had the pleasure working at multiple police departments, to include Phoenix, Scottsdale and finally Peoria. I even had a stint in the private sector working for a CAD company, which was very enlightening. I have a Bachelor’s degree in Management, participate in national organizations, such as APCO and NENA, and volunteer in my community. And at the end of the day, I strive to live by the quote by Winston Churchill: Continuous efforts – not strength or intelligence – is the key to unlocking our potential.
Member-at-Large; Media Relations – Jim Stilwell
I began my career in Public Safety Communications in the late 90’s working for a county-wide agency in Pennsylvania dispatching for 54 police agencies, 44 fire departments, and 12 EMS agencies. I continued in the public safety communications field when I relocated to Arizona in the early 2000’s, working as a dispatcher for the Town of Florence Police Department and then for the Gila River Indian Community Police Department, before taking my current position with MCSO.
I have worked as a dispatcher, trainer, shift supervisor, acting manager, and now currently as the Commander of the Communications Division at MCSO. I am a NENA certified Emergency Number Professional (ENP), and have completed the NENA Center Management Certification Program. I have owned, operated, managed, and maintained many websites over the past two decades including www.fire-dept.net and www.grpsc911.com. I have maintained and ran the media relations for the Arizona APCO/NENA chapter, including it’s website and social media accounts since 2014.
In my free time I enjoy reading, traveling & road trips, camping, and amusement parks. I am a dog person, though my house is currently pet-less after losing my 16 year old border collie mix Murphy in August of 2020.
Commercial Advisory Member – Deedee Wight
Bio Coming Soon.