President – Karen Sutherland
I am the Communications Manager for the Scottsdale Police Department. I began my career in Law Enforcement in 1982 as a high school co-op student working in the Records Department at Farmington Department of Public Safety, a suburb of Detroit, Michigan. In 1984, I promoted to Dispatcher. I worked at three departments in Michigan between 1982 and 2006, promoting to shift supervisor and then back to Records as a Records Supervisor. In 2006, with the economy crashing in Michigan, my family made the decision to move to Arizona and I took a Records Manager position at Scottsdale Police Department. While in that position, I was the founder and first president for the Arizona Law Enforcement Records Managers Association, an organization dedicated to providing quality training to Records professionals across the state.
In 2012, I promoted to Communications Manager and love (almost) every minute of it! Arizona is different in many ways from Michigan, but dispatchers are dispatchers no matter what agency they work for. I love dispatching and sometimes miss spending time in the seat. Some of my oldest and dearest friends are my fellow dispatchers in Michigan and Arizona! Scottsdale has given me a taste of what an event season looks like, with a little golf outing we call the Waste Management Phoenix Open. Add to that the championship games with teams to be escorted, the Barrett Jackson Auction and a downtown area that rivals Bourbon Street, and I have done a lot of learning since I arrived in Scottsdale.
I earned a Bachelors Degree in Criminal Justice Administration and a Masters of Science in Organizational Leadership and Administration through Concordia University in Ann Arbor, Michigan. I completed the Registered Public Safety Leader certification program through APCO International and currently facilitate RPL classes via APCO Institute. I chair the APCO Standards Development Committee, PSAP Service Capability Rating Scale Working Group. This group examined what standards each PSAP should meet with regards to operations and technology, considering the newest NG9-1-1 platforms. The new standard should be complete and out for review within the next few months.
When not working, I enjoy spending time with my 4 adult children, 2 grandchildren, my husband, and our dogs. I love to travel and took a cruise last Fall to the Mediterranean including Spain, France, Italy, Greece, and Malta, with my husband, my cousin, and her husband. It was the trip of a lifetime!! Any trip is a good trip as far as I’m concerned – if you know of a fun place here in Arizona let me know! I’d love a good recommendation and will stop in and say “Hi” if I can too.
I’m thrilled to act as a part of your AZ APCO NENA Board. I take your trust seriously and will fulfill my role to the best of my ability. I hope to see many of you at our events and I’d love to hear from you any time with your ideas, concerns, or suggestions. Please feel free to reach out to me.
1st Vice President – Jerel Hanson-Frazier
Jerel was born and raised in Sioux City, Iowa and moved to Arizona in 2003 where he didn’t have to shovel snow. He began his public safety career at the Scottsdale Police Department as a Police Communications Dispatcher in 2004. Jerel promoted to Communications Supervisor in 2008. In 2018, Jerel accepted a position as Deputy Commander of the Communications Division for the Maricopa County Sheriff’s Office.
While in Iowa, Jerel earned his LPN at Western Iowa Tech college. He holds a Bachelor of Science degree with an emphasis in Public Safety and Emergency Management from Grand Canyon University in Phoenix, Arizona. Also, he achieved a Register of Public Safety Leaders (RPL) certificate through APCO International and serves as a facilitator for RPL courses within APCO Institute. As a public servant, Jerel believes servant and transformational leadership is key to achieving goals in an occupation where our internal and external customers demand and deserve superior service.
Jerel is married and has two sons. His 20-year-old son serves in the United States Air Force and is stationed at Langley AFB in Virginia. His 16-year-old honor student is the captain of his hockey team. In his spare time, Jerel enjoys spending time with his husband, family, and friends.
He is proud to serves as an officer of the Arizona APCO/NENA Executive Board and looks forward serving his community for years to come.
2nd Vice President – Kim Weber
Bio Coming Soon.
Immediate Past President – Kim Clark
Kimberly Clark is a Communications Manager with the Salt River Pima-Maricopa Indian Community Police Department. Kim is a member of APCO and NENA, has achieved the NENA Emergency Number Professional (ENP) and Center Manager certification (CMCP), and serves on the Executive Board for the Arizona Chapter of APCO/NENA. She has more than 30 years’ industry experience in Public Safety and Emergency Communications, she previously served as the Communications Director with New Mexico State Police and Communications Manager with Mesa Police Department, Communications and Records Manager with Maricopa Police Department.
Kim is passionate about developing leaders in public safety communications. She is an active member of the NENA Professional Education Working Group and PSAP Virtual Leadership forum, a member of the NENA Education Advisory Board, the Central Arizona College Public Safety Communications Telecommunicator Advisory Board and an adjunct instructor with Maricopa Community Colleges.
Secretary/Treasurer – Stephanie Heinzelman
I work for the Chandler Police Department as a communications supervisor. Currently, I supervise the training program which includes overseeing the new hire training program, as well as reoccurring training for all employees. I have approximately 20 years of public safety experience. During this time, I have worked as a dispatcher, police officer, code compliance officer, and have worked the past 5 years as a dispatch supervisor. I am part of the regional CISM team and NG911 training subcommittee. I have completed the NENA Center Manager Certification Program, I have a Bachelor of Arts degree, and I am currently pursuing a Master’s degree in Public Administration. I look forward to being part of the Arizona APCO chapter.
APCO Executive Council Representative – Teresa Villescaz
Bio Coming Soon.
Member-at-Large; Administrative – Anje Reimer
As a Communications Supervisor at the City of Peoria, I am proud to work with 26 telecommunicators and 6 supervisors who are all dedicated professionals. At my PSAP, we stay busy answering 911 and non-emergency calls and then dispatch law enforcement, code compliance and animal control officers. In my 20+ years in this industry, I have had the pleasure working at multiple police departments, to include Phoenix, Scottsdale and finally Peoria. I even had a stint in the private sector working for a CAD company, which was very enlightening. I have a Bachelor’s degree in Management, participate in national organizations, such as APCO and NENA, and volunteer in my community. And at the end of the day, I strive to live by the quote by Winston Churchill: Continuous efforts – not strength or intelligence – is the key to unlocking our potential.
Member-at-Large; Media Relations – Jim Stilwell
I began my career in Public Safety Communications in the late 90’s working for a county-wide agency in Pennsylvania dispatching for 54 police agencies, 44 fire departments, and 12 EMS agencies. I continued in the field when i relocated to Arizona in the early 2000’s briefly working for Florence PD and then for the Gila River Indian Community PD before taking my current position with MCSO.
I have worked as a dispatcher, trainer, shift supervisor, acting manager, and now currently as the Commander of the Communications Division at MCSO. I have operated, managed, and maintained many websites over the past two decades including www.fire-dept.net and www.grpsc911.com.
Since late 2014, I have maintained and ran the media relations for the Arizona APCO/NENA chapter, including it’s website and social media accounts.
I have been married to my wife Jessica since 2007. While we do not have any biological children, we do have a 15 1/2 year old border collie mix named Murphy who fills the spot of our child.
Commercial Advisory Member – Deedee Wight
Bio Coming Soon.